Privacy Policy

General

This Notice describes why and how we collect, use, and share your personal data.

This data protection notice is for this website for www.brandedbystreamline.com (this and any future website we may use).

The data controller is Streamline Corporate Ltd, registered in England no 09624508 and our correspondence address is 7 Queen Anne Drive, Newbridge, Edinburgh EH28 8LH.  We comply with the GDPR (General Data Protection Regulation 2018), the DPA (Data Protection Act 2018) and the PECR (Privacy and Electronic Communications Regulations 2003).  We are registered with the Information Commissioner’s Office (ICO) no. ZA456478.

Why do we control and process personal data?

We control and process personal data for the purposes of our business.  More specifically and for example, we require personal data to enable goods and service purchases (on a Site or otherwise), despatch and invoicing, and to collect payments, to improve the customer experience, to keep accounting records, to manage enquiries and complaints, and to distribute communications of a general or marketing nature.  In particular, we require your personal data for you to be able to contract with us.

What personal data do we collect?

We may collect, store, and use the following kinds of personal data:

  • data about your computer and your visits to and use of our Sites (including for example your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)
  • data relating to any transactions carried out between you and us on or in relation to a Site, including information relating to any purchases you make
  • data you provide to us for the purpose of registering with us, such as your name and contact details
  • data you provide to us for the purpose of subscribing to our website services, email notifications and / or newsletters
  • any other data you choose to send to us

We do not process sensitive personal data.

If you intend to disclose to us another person’s personal data, you must obtain that person’s consent to both the disclosure and our processing that personal data.

Use of Cookies

Our Sites use cookies to better the user’s experience while visiting the Site. As required by legislation, where applicable the Sites use a cookie control system, allowing the user to give explicit permission or to deny the use of / saving of cookies on their computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save, and store information about the user’s interactions and usage of websites. This allows a website, through its server, to provide users with a tailored experience within that website. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

If our Sites’ users wish to deny the use and saving of cookies from our Sites on to their computers hard drive they must take necessary steps within their web browser’s security settings to block all cookies from each of our Sites and its external serving vendors or use their cookie control system if available upon their first visit.

Cookies We Use

Please refer to our Cookie Policy page.

How we use your personal data

Personal data submitted to us will be used for the purposes set out above. We may use your personal data to, for example:

  • administer our Sites
  • improve your browsing experience by personalising the Sites
  • enable your use of the services available on the Sites
  • send you goods
  • send statements and invoices to you, and collect payments from you
  • send you general (non-marketing) commercial communications
  • send you email notifications regarding the services you can use on our Sites
  • send you our newsletter and other marketing communications relating to our business which we think may interest you
  • provide third parties with statistical information about our customers etc. (this information will not include personal data that identifies an individual)
  • respond to enquiries and complaints
  • verify compliance with the terms and conditions governing the use of the Sites

If you submit personal data for publication, we will publish and otherwise use that data in accordance with the licence you have granted to us.

We will not, without your express consent, provide your personal data to any third parties for the purposes of direct marketing.

Disclosures

We may disclose your personal data to our employees, officers, agents, suppliers, providers or subcontractors and those of any companies in a group to which we may belong so far as reasonably necessary for the purposes set out in this privacy policy. In addition, we may disclose your personal data:

  • to the extent that we are required to do so by law
  • in connection with any ongoing or prospective legal proceedings
  • to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  • to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information

Except as set out in this Notice, we will not provide your information to third parties.

Retention

Other than as regards the cookie durations above, we retain your personal data for so long as we have a reasonable need to do so. Specifically, we shall normally retail your data for five years after you last visit a Site unless we have legitimate reasons to retain it longer.

Whom we share your personal information with

We routinely share personal information with:

  • companies within the Streamline group
  • third parties we use to help deliver our products ( eg payment service providers, warehouses and delivery companies)
  • other third parties we use to help us run our business, eg marketing agencies or website hosts and our professional advisers

International Data Transfers

Information may be held at our offices and those of our group companies, third party agencies, service providers, representatives and agents as described above.  However, personal data we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the data, including outside the UK and EEA.  Such may be transferred to countries which may not have data protection laws equivalent to those in force in the EEA.  This might happen if you or our service providers are outside the UK/EEA.

These transfers are subject to special rules under European and UK data protection law. This means we can only transfer your personal information to a country or international organisation outside the UK/EEA where:

  • the European Commission has issued an ‘adequacy decision’ in relation to that country or international organisation; or
  • there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for data subjects; or
  • a specific exception applies under data protection law

If you would like further information on this, please contact us.

In addition, personal data you submit for publication on the website (such as reviews of products or blog comments etc.) may be published on the internet. We cannot prevent the use or misuse of such information by others.

You expressly agree to such transfers of personal data.

Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal data.

We or our IT providers will store all the personal data you provide on our/their secure password- and firewall-protected servers.

You acknowledge that the transmission of data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).

Policy amendments

We may update this data protection notice from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.  We may also notify you of changes to our privacy policy by email.

Your rights

You may instruct us to provide you with any personal data we hold about you. Our providing of such data to you will be subject to your first providing appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank, plus an original copy of a utility bill showing your current address).

We shall provide such personal data to the extent required by law.

You may instruct us not to process your personal data for marketing purposes, by sending an email to marketing@streamlinecorporate.com In practice, you will usually either expressly agree in advance to our using your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

You may instruct us to delete your personal data to the extent that we do not need to retain it for our legitimate purposes.

If you are dissatisfied with how we process your data, and if you and we cannot resolve the issue between us, you have the right to complain to the ICO.  The ICO’s details are: https://ico.org.uk/make-a-complaint/ or you can contact them on 0303 123 1113, or write to them at Wycliffe House, Water Lane, Wilmslow SK9 5AF.

Third party websites

Our Sites may contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

Updating information

Please let us know if the personal data which we hold about you needs to be corrected or updated.

Contact

If you have any questions about this privacy policy or our treatment of your personal information, please contact our Marketing Manager via email at marketing@streamlinecorporate.com or by post to 7 Queen Anne Drive, Newbridge, Edinburgh, EH28 8LH.

Website Visitor Tracking

Our Sites use tracking software to monitor visitors to better understand how they use the Sites. The software will save a cookie to your computer’s hard drive to track and monitor your engagement and Site usage, but will not store, save, or collect personal data.

Tracking software used includes, but is not limited to:

  • Google Analytics
  • Candii
  • Infinity Call Tracking
  • Hotjar

Adverts and Sponsored Links

This website does not contain sponsored links and adverts.

Downloads and Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users must verify their authenticity using appropriate antivirus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

Contact and Communication

Users contacting us through a Site do so at their own discretion and provide any personal data at their own risk.

Where we have clearly stated and made you aware of the fact, and where you have given your express consent, we may use your personal data to send you products / services information through a mailing list system.

Email Mailing List and Marketing Messages

We operate an email mailing list program, used to inform subscribers about products, services and / or news we supply / publish. Users can subscribe through an online automated process where they have given their explicit consent. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages (or email us directly marketing@streamlinecorporate.com and request to be removed). The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

Our EMS (email marketing service) provider is; HubSpot and you can read their privacy policy here.

External Website Links and Third Parties

Although we aim to include quality, safe and relevant external links only, users should be cautious before clicking any such external links. (External links are clickable text / banner / image links to other websites). 

Shortened URLs – URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should be cautious before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users click on external links at their own risk.  We cannot be held liable for any damages or implications caused by visiting any external links mentioned.

In the instances of online ordering, we work with courier companies to ship the goods ordered. To be able to send items out of our warehouse to the correct location marked with the correct contact information, your details will be shared with courier companies.

Social Media Policy and Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves appropriately online. While we may have official profiles on social media platforms, users must verify the authenticity of such profiles before engaging with, or sharing information with such profiles.  We will never ask for user passwords or personal details on social media platforms. Users should conduct themselves appropriately when engaging with us on social media.

There may be instances where our Sites feature social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use our social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile, feed, or page. You can find further information about some social media privacy and usage policies in the resources section below.

Behavioural Advertising

We may use your personal data to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (NAI) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Do Not Track

We do not alter our Sites’ data collection and use practices when we see a Do Not Track signal from your browser.

Resources / Further Information

Overview of the GDPR – General Data Protection Regulation
Data Protection Act 2018
Privacy and Electronic Communications Regulations 2003
The Guide to the PECR 2003
X Privacy Policy
Google Privacy Policy
LinkedIn Privacy Policy
HubSpot Privacy Policy
UK GDPR

Streamline Corporate Ltd, February 2024